Head Of Operations

Others

Nombre de postes vacants

1

Type d'emploi

À temps plein

Responsabilités

Strategy

• Implement the strategic direction for operations in the areas of reinsurance, premium administration, underwriting, and claims (retail, group life, and pension business) in cooperation with the chief operating officer and other important stakeholders. This entails examining market trends, evaluating the dynamics of the industry, and spotting chances for development and advancement.
• Risk management is the process of evaluating and controlling risks while taking into account variables including policy coverage, the frequency and severity of claims, and total risk exposure. Create and put into action risk mitigation plans to reduce any monetary and reputational hazards.
• Enhancement of the Customer Experience: Create and carry out programs to enhance the customer experience. This entails determining problems, putting automation and digitization plans into action, and encouraging a customer-focused mindset.
• Keep an eye on developments and trends in the claims management and reinsurance industries, suggesting and putting new ideas and process enhancements into reality.

Operational

• Oversee the claims procedure to guarantee a prompt and accurate payout while also spotting opportunities for cost and process reduction.
• Oversee the policy issuance, premium collection, and reconciliation processes as part of the premium administration process.
• Lead and mentor the underwriting team, making sure that risk evaluations are carried out precisely and in compliance with established protocols.
• Oversee the business’s claims procedures in an efficient and effective manner.
• Oversee the proper and effective administration of policies while making sure that policyholders and all other stakeholders receive outstanding customer service.
• Make sure that each of the different parts has the appropriate policies, procedures, and processes in place. Verify that the ISO standards are followed and that the staff is abiding by them.
• Manage and assist with the operations function’s planning, budgeting, reporting, and auditing within your docket.
• Track operational performance indicators, pinpoint problem areas, and put plans in place to increase operational efficacy and efficiency.
• Assure prompt, correct processing and payment of claims and benefits in accordance with the agreed-upon TAT.
• Keep track of and keep an eye on all insurance benefit payouts and commissions to make sure they match the anticipated experience. If the actual result differs dramatically from the expectations, offer suggestions.
• Maintaining good service standards while promoting retention and relationship management will help the retail and corporate business portfolios grow.
• Assure prompt premium/contribution collection, processing, and posting.
• Encourage the creation of new products to make sure they satisfy consumer demands and stay up to date with the rapidly evolving market.
• Assure the operations teams’ business continuity and disaster management plans.
• Management of contracts with outside service providers
• Every month, submit the necessary MIS reports for each section.
• Encourage the Life systems’ review procedures and provide regular suggestions for enhancements.
• Build and preserve a solid rapport with important clients by attending to their needs and proactively seeking out ways to improve their experience.
• To enhance service quality and surpass client expectations, track customer feedback, examine patterns, and put policies in place.

Corporate Governance

• Compliance: Keep abreast with best practices, industry rules, and compliance specifications.
• Respect for Tanzanian laws and regulations, insurance industry rules and regulations, and all internal corporate policies and procedures.
• ensuring adherence to relevant legal and regulatory obligations and putting in place safeguards against new business risks.
• To reduce operational, financial, and regulatory risks, put into practice efficient risk management techniques, such as suitable internal controls.

Leadership & Culture

• Developing the team’s skills and making sure the department has proper succession planning
• establishing a retail culture that sustains a positive work atmosphere while encouraging moral behavior and good corporate citizenship.
• Work together with cross-functional groups to create programs that support an inclusive and upbeat corporate culture.
• To deliver the crucial transformative leadership required to fulfill and exceed stakeholders’ expectations.
• Establish performance goals and targets, track advancement, and make sure tasks are finished on time.
• Organize frequent team meetings and training sessions to improve knowledge and abilities in handling claims and industry trends.
• establishing the necessary departmental capacity to carry out the plan by managing, directing, and assessing the team’s activities.

Key competence

• Leadership: The capacity to inspire and guide a group of people, promoting excellence and a cooperative work atmosphere.
• Strategic Thinking: The ability to create and carry out plans and regulations to streamline the claims and reinsurance procedures.
• Strong analytical and problem-solving abilities are necessary to evaluate intricate claims and reinsurance problems and find answers.
• Relationship Management: Strong communication and interpersonal abilities to establish and preserve connections with both internal and external stakeholders.
• Financial acumen is the ability to manage a budget and comprehend financial concepts.
• Regulatory Compliance: Understanding insurance laws and requirements to guarantee compliance in reinsurance and claims procedures.
• Process Improvement: The capacity to spot chances for process optimization and put changes into place to boost efficacy and efficiency.
• It is crucial to have solid knowledge and comprehension of the life insurance sector.
• Thorough knowledge of life insurance products, actuarial principles, risk management, underwriting procedures, and life insurance-specific regulatory compliance.

Exigences scolaires

• A bachelor’s degree in business, finance, insurance, or a similar field

Expérience requise

• 8–10 years of experience is a minimum.

Exigences supplémentaires

• Demonstrated ability to manage and supervise a team in a leadership capacity.
• Thorough understanding of the rules, policies, and products related to life and pensions.
• Demonstrated ability to drive process changes and execute strategic initiatives with success.
• Demonstrated expertise in a managerial or leadership capacity. At least five years.
• An additional benefit will be having a master’s degree in a business-related field.
• Insurance Diploma

Rémunération et autres avantages

Based on company policy

Lieu de travail

Dar es salaam, Dar es salaam,